practice management
Patients who complain
Should you leave it to your staff, handle it yourself, or get outside help?
My receptionist of 17 years quit last August, at 39 years old. She and her husband had decided it was time to have a child, says a 53-year-old family physician in New Westminster, BC. A happy event, of course, but I was devastated. She ran the practice like a well-oiled ...
Patients you hate
And tips on dealing with them
Do you have patients you hate Be honest, there are several in most practices. Those people who make you cringe when you see their names on the appointment schedule. A Scarborough, ON, family practitioner describes one of her difficult patients The woman had serious anger problems and I became the ...

The vagabond doctor

Add travel medicine to your practice

Pharmacist prescribing

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The 7 best medical smartphone apps

5 ways to deal with online MD ratings

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Maximize your practice’s revenue

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Too many patients? Fire some

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Experts offer 'CPR' for your practice

Canadian MDs' paperwork woes worsening

Embittered MDs reluctantly quit medicine

Doctors-only networking sites take off

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How to take down your shingle

Juggle your time wisely, doctor

Tidy up your paper trail

Advanced Access scheduling made easy

Going electronic in six painless steps

A cramped, solo slice of heaven

practice guidelines & special reports
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